End user Support Services

ProBucket End user support provides comprehensive end-user and subscriber support for your streaming platform, handling queries and resolving issues seamlessly. This allows you to concentrate on your primary business activities, such as content creation, syndication, and enhancement.

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End-user Support Service Benefits

Provide Personalized Support for Your OTT Subscribers

1. Tattle - Support Platform

Tattle is a web-based support & collaboration platform that allows customers to engage in addressing questions or problems when support agents require assistance. All reported issues across various support channels are monitored and tracked with unique IDs.

2. 24x7x365 Support

ProBucket guarantees swift response and resolution without boundaries. Our dedicated team of support professionals operates around the clock, 365 days a year, using a collaborative service model to address end-user inquiries across all platforms.

3. Multi-Channel Assistance

Based on the preference of each customer, support inquiries can be submitted through Calls, Emails, Live Chat, and Ticketing systems, ensuring a user-friendly and comprehensive experience for customers.

4. Fast-Tracked Technical Assistance

ProBucket's team directly handles technical issues or queries from end-users, often resolving them quickly without the need for customer involvement, ensuring prompt solutions to user inquiries.

5. SLA-Guaranteed Responses & Notifications

Customers can rely on SLA-backed replies and notifications for their end-user inquiries and concerns across support platforms.